Shipping rates are shown at checkout before completing your order. Enjoy FREE SHIPPING on orders over R799; otherwise, shipping is R99 for local areas and R119 for outlying areas. Order Processing: We process orders within 1-4 business days after payment and availability. Delivery Confirmation: You’ll receive a confirmation email with shipment details once your order is processed. Delivery Timeframes: Deliveries take 2-5 business days, depending on your location.

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer returns and exchanges on most items. What can be returned: Unused items in their original packaging can be returned for a full refund within 5 days of purchase. Items that are damaged or incorrect can be returned at any time. What cannot be returned: Items returned after 10 days of purchase. Items on sale or clearance. Return Process: To initiate a return, please contact our customer service team by email at shop@beautifulfragrances.co.za within 3 days of receiving your order. We will provide you with a return authorization number (RAN) and instructions on how to return your item. Please pack the item securely in its original packaging and include the RAN slip.Ship the return to the address provided on the RAN slip.

We recommend using a trackable shipping method for your return.

Refunds:

Once we receive your returned item and verify that it meets the conditions above, we will issue a full refund to the original payment method within 15 business days. If payment was made through PAYFLEX, refund will be from PAYFLEX. We will notify PAYFLEX to initiate the refund. Shipping charges for the original order will not be refunded unless the item is damaged or incorrect. Exchanges: If you would like to exchange an item for a different size or fragrance, please follow the return process above and indicate your desired exchange on the RAN slip. Once we receive your returned item, we will ship the new item to you free of charge.

Customer Service: If you have any questions about our return policy, please contact our customer service team by email at shop@beautifulfragances.co.za. We reserve the right to modify this return policy at any time.

By shopping at Beautiful Fragrance, you agree to the terms of this return policy.